After purchase of an item from BORN Supply, in order to be eligible for an exchange or return you have to return the product within 14 calendar days of receiving the item.
The product must be in the exact same condition that you receive it and undamaged in any way. After we receive your item, our team of professionals will inspect it and process it.
If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund. If anything is unclear or you have more questions feel free to contact us.
If an order is made Custom to measurements provided by the Customer, only Exchanges or Alterations are possible due to the Custom nature of the garment. This is important for us to be able to continue to make these items made-to-order.
Remember we are small and made-to-order.